Privacy Policy
Effective date:
GPTs Help (“we”, “our”, “us”) provides AI-powered educational tools such as MathGPT. This Privacy Policy explains how we collect, use, and protect information when you use gptshelp.online and related services (“Services”).
Operator & payments: GPTs Help is operated by Techsoftnexa Ltd. Customer payments are securely processed by Skilgrowth Consult via Paystack.
Information We Collect
- Account information — email address and password you provide when signing up.
- Content you submit — messages, photos/images, and other files you upload to get solutions.
- Subscription & payments — processed by Paystack (merchant of record: Skilgrowth Consult). We receive payment status/metadata but do not store full card data.
- Usage data — device/browser information, IP address, timestamps, and interaction logs for security, support, and product improvement.
How We Use Information
- To provide the Services (e.g., generate step-by-step solutions and maintain your chat history).
- To operate, secure, troubleshoot, and improve our products.
- To manage subscriptions, payments, and receipts.
- To communicate about account, security, product updates, and support.
- To comply with legal obligations and enforce our Terms.
Sharing & Processing
- We do not sell or rent personal data.
- We use trusted service providers (e.g., AI model providers to process inputs/outputs, Paystack for billing, hosting/analytics). These providers process data on our behalf under contracts consistent with this Policy.
Your Choices & Rights
- You may request access, correction, or deletion of your personal data by contacting support@gptshelp.online.
- You may unsubscribe from non-essential emails at any time.
- If you close your account, we will delete or anonymize personal data unless retention is required by law, security, or legitimate business needs.
Security
We use industry-standard measures such as transport-layer encryption (HTTPS), access controls, and secure infrastructure. No method of transmission or storage is 100% secure; use the Services responsibly.
Children
The Services are not directed to children under 13. If you believe a child provided personal data, contact us to remove it.
International & Legal
Our primary place of business is Ghana. By using the Services you understand your data may be processed in countries where our providers operate, subject to appropriate safeguards.
Contact Us
Email: support@gptshelp.online
Changes
We may update this Policy from time to time. We will post the updated version with a new effective date.